Shipping Policy

Shipping Policy

We offer free shipping within Australia on all orders.

Orders are shipped using Australia Post or another suitable delivery provider selected by us. The delivery service may vary depending on your location, order size, and availability.

We aim to process and dispatch orders within 1-3 days after your product is made. Delivery times may vary depending on your location, public holidays, peak periods, and circumstances outside our control.

Where available, tracking details will be sent to you once your order has been dispatched. Please make sure your delivery address is correct, as we may not be able to redirect an order after it has shipped.

If your order is delayed, damaged, or appears to be missing, please contact us at contact@piandpaws.com.au with your order number so we can help investigate with the delivery provider.

We currently ship to Australian addresses only.